How to Return the Aeon Laser Machine?
Return Process after Receiving the Machine:
• You have 14 days from the date of receiving the machine to initiate a return. To do so, promptly contact the person who handled your buying process via email within this 14-day period. In the email, indicate your wish to return the item and provide reasons for the return. Ensuring this communication takes place within the specified timeframe is crucial for a refund.
• To be eligible for a return, the machine must include the original tool kit and accessories. Please use the original shipping carton and packing materials, if possible, and pack the item safely to avoid damage during the return.
• Once we receive the machine at our facility, we will conduct an inspection to assess its condition. After the inspection is completed, we will promptly inform you about the results and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be issued within 10 business days from the completion of the inspection. Please note that the machine must be in "like-new" condition; missing, damaged, or modified items may not be eligible for a refund or may be subject to deductions from the refund amount.
• There is a 22% restocking fee for returned items that were used. We charge this to cover operational costs and the discount we will need to give to clients who will buy a used machine later. The 22% covers also credit card fees and the cost of shipping. If the machine was not used, you have just opened the box and didn't start the machine, the restocking fee is 12%. If you would like to organize and pay for shipping yourself, we deduct 6% from the fee. This gives 16% if the machine was used and 6% if you never used the machine.
Cancellation of Order before Shipment:
• If you wish to cancel your order before we ship the machine to you, you must inform the person responsible for the sales process at Aeon Laser via email latest 7 days before we ship the machine from our facility. Ensure that you receive confirmation of the cancellation from the sales representative.
• Please note that there will be a 2% cancellation fee on the entire invoiced amount (including shipping costs, etc.). This means you will receive a refund amount equivalent to the quoted price minus 2%. The cancellation fee is necessary to cover our operational costs and transaction bank fees.
• Aeon Laser will process the refund within 10 working days after receiving the cancellation email and confirming the cancellation with the sales representative.
For warranty returns, please refer to the warranty information provided.
Contact Us: If you have any questions regarding the return process for your Aeon Laser machine, please don't hesitate to contact us. Our team will be happy to assist you.